CHIEF SCOOP
OFFICER

Chief Scoop Officer
(AKA Scoop Shop Manager)

Part-Time Seasonal Position: April – Mid-September

About the Role -

True Scoops (formerly Super Scoops) is getting ready to scoop up smiles starting mid-April—and we need potentially TWO amazing Shop Managers to help lead the way!

This is a part-time seasonal role (about 20–25 hours per week) perfect for hospitality pros, teachers on summer break, retirees, or anyone who wants a fun, people-focused job for the summer months. You’ll be part of launching an exciting, newly rebranded neighborhood ice cream shop and helping make it a must-visit destination in Falmouth.

As one of our lead operations staff, you’ll be the friendly face of True Scoops—leading our team of scoopers, keeping the shop running smoothly, and making sure every customer leaves happier (and a little sweeter) than when they arrived. While the owner handles scheduling, ordering, payroll, and behind-the-scenes logistics, you’ll be on-site making the magic happen.

Shop Hours: 12pm–9pm daily during peak season (mid June-August). Off peak hours will vary.

What You’ll Do -

Daily Operations

Open and close the shop with confidence and consistency
Supervise scoopers and help them deliver top-notch service
Maintain high standards for food safety, cleanliness, and presentation
Keep the shop bright, organized, and welcoming all day long
Troubleshoot equipment issues and coordinate with vendors when needed
Keep an eye on inventory and communicate restocking needs

Team leadership

Lead and inspire a team of mostly young, first-time employees
Coach and train scoopers so they grow in confidence and skills
Address issues professionally while keeping morale high
Ensure procedures and safety protocols are followed
Build a fun, positive workplace where people love coming to work

Customer experience

Create a warm, friendly vibe for every guest
Handle customer questions or concerns with kindness and professionalism
Build relationships with regulars and make newcomers feel at home
Keep service smooth and upbeat—even during the busiest rushes
Be a proud ambassador for True Scoops in the community

Collaboration & Communication

Partner closely with your co-manager to keep operations seamless
Make smart, real-time decisions throughout each shift
Share updates, ideas, and challenges with ownership
Look for ways to improve workflows and the overall guest experience
Stay calm, cool, and collected when things get busy
Help run social media and brand marketing strategies

Requirements -

2+ years of supervisory or management experience (food service, retail, or hospitality)
Strong people skills and a natural ability to lead
A positive, customer-first mindset
Problem-solving skills and good judgment
Ability to be on your feet and handle the physical demands of the job
Reliable, responsible, and able to work independently
Availability from early April through mid-September
Flexibility to work evenings, weekends, and holidays
Food handler certification (or willingness to get one)
A collaborative spirit—you’ll be potentially sharing the role with another manager

Ideal Candidates

Former restaurant or retail managers seeking a better work-life balance
Hospitality professionals who enjoy seasonal, high-energy environments
Semi-retired leaders looking for meaningful part-time work
Anyone with management experience who wants a FUN summer job

Bonus points for...

Experience helping open or launch a new business
Knowledge of food safety and health department guidelines
Social media and brand marketing experience
Experience managing teens or first-time employees
A genuine love of ice cream and community

What We Offer-

Competitive pay: $20–25/hour based on experience
End-of-season performance bonus tied to shop success
Part-time schedule: about 20–25 hours per week
Free ice cream while working (the best perk!)
Opportunity to return in future seasons as we grow
Supportive ownership that handles admin so you can focus on people
A chance to help shape a brand-new local business
A fun, lively, community-centered work environment
Real work-life balance with manageable hours

Position Details-

Season: April 18 – Mid-September 2026
Hours: Part-time, 20–25 hours/week
Operating Hours: 12pm–9pm daily (peak season) or varying off peak hours
Schedule: Flexible and created collaboratively with other co-manager(s)
Start Date: Early April for training and pre-opening setup
Location: True Scoops – 178 US Route One, Falmouth, Maine

How to apply -

Ready to spend your summer surrounded by ice cream and happy customers?

Email your resume and a brief note saying why you'd love to be our new "CSO" to truescoopsmaine@gmail.com.

Tell us about your management experience, why this role excites you, and what kind of schedule works best for you.

We’d especially love to hear how you’ve led teams and created great customer experiences.

We are potentially hiring TWO managers—so if you know someone who’d be a perfect partner in scooping, encourage them to apply too!

Applications reviewed on a rolling basis. Early applicants encouraged!

CHIEF SCOOP OFFICER